The practical stuff.

Worldwide. If your country appears at checkout, we ship there. If it doesn't, we can't reach it yet.

Orders placed before 4pm MST are processed the same business day, later orders the next business day. Nothing ships on weekends or public holidays.

Handling

1–3 business days

Transit

3–7 business days

Most orders arrive

4–10 business days

$4.99 standard, free over $65. Your exact threshold shows at checkout.

Once your order ships you'll get an email with a tracking link. Allow 24–48 hours for tracking to update. No shipping email within 3 business days? Email us and we'll look into it.

1. Check the tracking link in your shipping email.
2. No movement? Contact the carrier with your tracking number.
3. If they can't help, email us and we'll step in.

We ship with DHL eCommerce, FedEx and local postal services: USPS, Australia Post, New Zealand Post and Canada Post.

Use the product consistently for at least 30 days. If you haven't seen a difference, we refund your order in full, and you keep the product.

• Pulling Oil: at least twice a week, so 8 rinses or more
• Hydro Paste and Gum Serum: daily

It covers your first order only, one product or bundle per customer. It isn't a change-of-mind refund; that's what standard returns are for.

1. Dated photos of the bottle or tube at day 1, 15 and 30, with the fill level showing real use
2. A usage log. A list of dates in an email or a phone note is enough
3. Dated close-ups of your gums and teeth at day 1, 15 and 30, same angle each time
4. A short description of your routine, plus your order number

Dates need to be visible: a phone timestamp or a handwritten note in frame both work. Submit within 60 days of delivery. We review within 3 business days and refund within 5–10 business days of approval. You never send the product back.

Yes, within 30 days of delivery, new and unopened with packaging intact. You pay return shipping, there are no restocking fees, and we refund within 7 business days of receiving it.

Email us first with your order number. Return addresses vary by country, so please don't post anything before we reply. Opened products are covered by the guarantee instead.

Contact us within 14 days of delivery with your order number, a short description and photos of the product and packaging. We replace it or refund you at no cost, including return shipping if a return is needed.

Yes. Say so in your first email. Exchanges follow the same 30-day window and conditions as returns, and we'll send you the right return address.

Customers in the UK, Republic of Ireland and the EU can cancel an online order within 14 days of receipt (UK Consumer Contracts Regulations 2013, EU Consumer Rights Directive). This sits alongside our guarantee and returns, not instead of them.

A hygiene exemption applies once the Pulling Oil, Hydro Paste or Gum Serum is unsealed. Sealed products stay eligible, and the Halo Spoon is returnable regardless of condition.

Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay.

Prices show in your local currency, and you're charged exactly what checkout shows. If your card's home currency is different, your bank may add its own exchange rate or a foreign transaction fee.

Before it ships, yes. Email us as soon as possible and we'll cancel it or update the address. Once it has shipped we can't cancel or redirect it. If a parcel comes back because the address was wrong, we may ask you to cover reshipping.

Everything goes through help@holyswish.com. We answer within 1 business day, Monday to Friday, 9am–5pm Mountain Time (MST). Urgent? Put URGENT in the subject line.

We collect only what we need to ship your order: name, address, email and payment details. We don't sell it, and we only share it with the shipping carrier and the payment processor. Email us to have it deleted any time.