The practical stuff.

We ship worldwide. If your country appears at checkout, we ship there. If it doesn't, we can't reach it yet.

Orders placed before 4pm MST are processed the same business day. Orders after that ship the next business day. Nothing ships on weekends or public holidays.

• Handling — 1–3 business days
• Transit — 3–7 business days
• Most orders arrive — 4–10 business days from purchase

Standard shipping is $4.99, free over $65. Your exact threshold shows at checkout.

Once your order ships you'll get a confirmation email with a tracking link. Allow 24–48 hours after dispatch for tracking to update.

No shipping notification within 3 business days of ordering? Email us and we'll look into it.

Track your order →

Use the product consistently for at least 30 days. If you haven't seen a difference, we refund your order in full — and you keep the product.

The guarantee is for people who genuinely committed and didn't get the result they hoped for. It isn't a change-of-mind refund — for that, see standard returns below.

What consistent use means:

• Pulling Oil — at least twice a week for 30 days, so 8 rinses or more
• Hydro Paste and Gum Serum — daily for 30 days

What you send us:

1. Dated photos of the bottle or tube at day 1, day 15 and day 30, with the fill level reflecting real use
2. A usage log — a list of dates in an email or a phone note is enough
3. Dated close-ups of your gums and teeth at day 1, day 15 and day 30, same angle each time
4. A short description of your routine, plus your order number

Dates need to be visible — a phone timestamp or a handwritten note in frame both work.

Submit everything within 60 days of delivery. We review complete requests within 3 business days and refund within 5–10 business days of approval. You never send the product back.

The guarantee covers your first order only, one product or bundle per customer. Once you've reordered, it's done its job.

Ordered the wrong bundle, received a duplicate, or changed your mind before opening? Return it within 30 days of delivery.

• Items must be new, unused and unopened, with packaging intact
• Customers pay return shipping — we don't send prepaid labels
• No restocking fees. What you paid is what you get back
• Refunds processed within 7 business days of us receiving and inspecting

Email us first with your order number. Return addresses vary by country — we'll send you the right one. Please don't post anything back before contacting us.

Opened or used products can't come back this way. Those are covered by the guarantee above.

If your order arrives damaged, defective, or materially different from what you ordered, contact us within 14 days of delivery.

• Your order number
• A description of the issue
• Photos of the product and the packaging

We'll arrange a replacement or a full refund at no cost to you, including return shipping if a return is needed.

Prefer to swap rather than refund? Say so in your first email. Exchanges follow the same 30-day window and conditions as standard returns.

We'll guide you through it, including the correct return address.

Customers in the UK, Republic of Ireland and EU member states have a statutory right to cancel an online order within 14 days of receipt, under the UK Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive.

This exists alongside our guarantee and returns policies, not instead of them.

A hygiene exemption applies to sealed products unsuitable for return once unsealed — the Pulling Oil, Hydro Paste and Gum Serum. Sealed, unopened products remain eligible, and the Halo Spoon is returnable regardless of condition.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay.

Prices display in your local currency based on your location. The amount charged is the amount shown at checkout.

If your card's home currency differs, your bank may apply its own exchange rate or a foreign transaction fee. That's between you and your bank.

Email us as soon as possible. If your order hasn't shipped, we can cancel it or update the address.

Once it's shipped we can't cancel it, and we can't redirect a parcel in transit. Double-check your address at checkout — if a package is returned because the address was wrong, we may ask you to cover reshipping.

1. Check the tracking link in your shipping confirmation
2. No movement? Contact the carrier first with your tracking number
3. If they can't help, email us and we'll step in

We work with DHL eCommerce, FedEx and local postal services — USPS, Australia Post, New Zealand Post, Canada Post — depending on destination.

Everything goes through support@holymouthwash.com.

We answer within 1 business day, Monday to Friday, 9am–5pm Mountain Time (MST).

Urgent? Put URGENT in the subject line and we'll prioritise it.

Zero Point One LLC · +1 307 449 2386

We collect only what we need to ship your order — name, address, email, payment details.

We don't sell your data. We don't share it with anyone except the shipping carrier and the payment processor.

Request deletion any time by emailing us. The full privacy policy is linked in the footer.